Politique d’expédition
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received and verified.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, processing times may be slightly increase.
Shipping Times
Estimated delivery times:
- Netherlands: 1–3 business days
- Germany: 2–5 business days
- European Union: 3–10 business days
- International Orders: 7–20 business days
Delivery times are estimates and may vary depending on the destination and carrier.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.
Please allow up to 48 hours for tracking updates to appear.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment is completed.
Any applicable shipping fees are non-refundable unless required by law.
Customs, Duties & Taxes
Orders shipped outside the European Union may be subject to customs duties, import taxes, or other local charges.
These charges are the responsibility of the customer.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If a shipment is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.
Lost or Delayed Shipments
Delivery delays may occasionally occur due to circumstances beyond our control, including carrier disruptions, customs processing, severe weather, or peak shipping periods.
If your shipment appears lost or significantly delayed, please contact us and we will assist in investigating the issue.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide photos of the package and contents.
We recommend reporting shipping damage within 48 hours of delivery.
Contact Information
For shipping-related questions, please contact: